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It is not within an employee’s job description to determine performance standards related to their job.

#Wishbone compare anything shirts how to#

Someone in the plant must have realistic expectations of cleaning quality and how to achieve a quality end result.

The owner must take the word of an employee that the stain cannot be removed, forcing the owner to continue to order “Sorry” tags. Many owners lack the foundation of technical knowledge to assess the quality of cleaning and supplemental stain removal in their operation. There’s a reason why the owners of ordinary cleaners can’t offer services that extend beyond the most basic of services: In many cases, the technical aspects of even the most basic of services is a mystery to the owners of ordinary cleaners.Ĭonsider this quote from an article in the March 2017 issue of American Drycleaner, the dry cleaning industry’s trade magazine: Ordinary cleaners offer a limited menu of services, primarily dry cleaning and shirt laundry. True Quality Cleaners: Offers a wide array of services related to caring for your garments, household textiles (such as fine bed and table linens, comforters, bedskirts, cushion covers, drapes and the like) and accessories (such as handbags, purses, wallets, backpacks, shoes and boots). So, let’s begin by adding some details: 1. The purpose of this post is to help you make an informed decision by highlighting the differences between extraordinary (true quality) dry cleaners and ordinary (middle market) dry cleaners and the operating philosophies underlying those differences. The chasm between value, ordinary and wannabe dry cleaners and extraordinary dry cleaners is the size of the Grand Canyon Then - and only then - would you make a final decision. You’d probably also tell us that, after gathering the necessary information, you’d visit each dry cleaner in person to assess the veracity of that information. That you’d need more information about the technical skills of each dry cleaner - the pre-cleaning preparation, pre-spotting, cleaning, finishing (aka pressing), inspection and packaging processes each dry cleaner uses - and the prices they charge for those technical skills.Īnd you’d tell us all that because you understand that true quality cleaners sell technically skilled garment care, while ordinary cleaners sell bang and hang cleaning and pressing. Which of these two cleaners would you choose?īefore you’d answer that question, you’d probably tell us that you have no basis for making an informeddecision. Let’s say that you mostly shop at high-end boutiques and department stores, wear bespoke or made-to-measure suits and shirts, have a relatively significant investment in your fine garments and have the financial resources to pay for the very best in on-going maintenance of that wardrobe. One has a sign which that says True Quality Cleaners the other sign says Ordinary Cleaners. Imagine that there are only two dry cleaners in a particular city.įurther, imagine that they’re situated next door to one another. There's a chasm between an ordinary dry cleaner and an extraordinary dry cleaner - a chasm the size of the Grand Canyon.